Disclaimer

The terms and conditions for use of the Rosenberg & Partners Trading SRL website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to European law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Romanian courts.

Online shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

Validation checks

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from the comerciantidediamante.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order.

Errors and omissions

To provide the best possible diamond selection, our database is frequently updated. During the update process diamonds are added and removed, occasionally we may encounter data integrity issues resulting in inaccurate information as it relates to price and/or stone availability. We reserve the right to correct any inaccurate information that may occur and at our discretion will either cancel the order or provide you an option to select a diamond of equal or greater value.

Returns Policy

Rosenberg & Partners Trading SRL will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please return the items to Rosenberg & Partners Trading SRL with a copy of the delivery note, call the Rosenberg & Partners Trading SRL customer experience team to obtain a returns number and also indicate whether you would like to receive a refund or an exchange.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

If you change your mind you may return any product to Rosenberg & Partners Trading SRL, unopened and in perfect condition, within 30 days of receipt of your delivery:

  • For online orders, a refund can be requested within 30 days.
  • An exchange can be requested on purchases made only in our showrooms within 15 days of purchase.

Certain exclusions apply see paragraph below. Please contact Rosenberg & Partners Trading SRL customer experience team to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. 

For further details on returning your purchase to a Rosenberg & Partners Trading SRL store, please refer to the reverse of your delivery note. In all cases you must obtain a returns number by contacting the Rosenberg & Partners Trading SRL customer experience team. This will ensure we can track all parts of the returns process.

Cancellations

To cancel an order, email us at office@comerciantidediamante.ro within 48 hours and our team will cancel and refund the original method of payment for you. Keep in mind that we’re not able to cancel orders that include custom jewelry or engraving items since they are already processed. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused.

Delivery address

All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.

Copyright trade marks and site content

Rosenberg & Partners Trading SRL and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Rosenberg & Partners Trading SRL press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.